Orders marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee. We are not responsible for orders not received due to an incorrect or an incomplete shipping address. Please take care when entering your shipping address. The shipping time selected at check-out indicates the time estimated for the package to be delivered once shipped. Please allow 1- 10 business days for your order to ship. Thank you so much for understanding – we promise the jewels are worth the wait!! SHIPPING TIMES:Īll of our pieces are made by hand, to order – with love. Orders containing pre-order items will ship in its entirety. All Pre-Order styles are subject to delays. Shipping dates on Pre-Order items are not guaranteed and are estimates only. Pre-order styles are not guaranteed to ship on the date listed. Only regular priced items may be refunded, sale items cannot be returned. Please note, all applicable shipping and handling charges are non-refundable. If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank). Please allow 1-2 weeks from our receipt of the return for our office to receive and process your refund request. All applicable shipping costs from the original order are non-refundable. REFUNDS (if applicable)Īll returned items must be shipped to the address provided by customer service to be processed. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website. Please note: any items that are personalized or have been customized in any way are final sale and are not able to be returned. We are not liable for lost or stolen returns. Please email us a tracking number for your return. Returns postmarked outside of the 15 day window will not be accepted. Customers are responsible for return shipping fees.īefore making a return please email for a Return Authorization Number (RA#). Customer Care responses will be issued Monday through Friday. Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. We accept returns of unworn items in their original condition and packaging within 15 days of the delivery date.
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